Understand Future Usage Intent

Get an early read on loyalty and keep customers coming back.

Use Template

How to use the Understand Future Usage Intent template

When to use

Use this microsurvey to gauge customer loyalty and identify opportunities to increase repeat purchase behavior.

Who to target

Target users soon after they have made a purchase. If the purchase requires delivery of physical goods, consider whether to ask before or after they receive their order.

What you'll learn

This microsurvey helps you understand how likely your users are to purchase additional products in the future, and uncovers if there is anything that might hold them back from making another purchase.

Designed by survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research at Sprig

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specific users within your product, on your website, and more.