Measure Net Promoter Score (NPS)

This microsurvey measures Net Promoter Score (NPS) by asking users how likely they are to recommend your product.

Use Template

How to use the Measure Net Promoter Score (NPS) template

When to use

Deploy this microsurvey to track customer loyalty and advocacy. Run this microsurvey continuously to capture insights over time.

Who to target

Target users who have completed onboarding and have substantial experience with your product (e.g., 5+ sessions or 30+ days since sign up).

What you'll learn

This microsurvey provides broad insight into why users would, or would not, recommend your product and tracks changes in likelihood to recommend over time. This metric is often used as an indicator of customer loyalty.

Designed by survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research at Sprig

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